Our FSTS Business Development Bundle is essential for both seasoned professionals and emerging talent. These courses outline some of the essential skills and knowledge necessary to compete in today's business market. The FSTS BD Bundle includes these 6 courses:

1. Lean Process and Six Sigma
2. Business Acumen
3. Business Ethics
4. Team Building For Managers
5. Manager Management
6. Supervising Others

Course Outline:



Lean Process And Six Sigma

Module One: Understanding Lean

• About Six Sigma

• About Lean

• History behind Lean

• Toyota Production Systems

• The Toyota Precepts

Module Two: Liker’s Toyota Way

• Philosophy

• Process

• People and Partners

• Problem Solving

Module Three: The TPS House

• The Goals of TPS

• The First Pillar

• The Second Pillar

• Kaizen

• The Foundation of the House

Module Four: The Five Principles of Lean Business

• Value

• Value Stream

• Flow

• Pull

• Seek Perfection

Module Five: The First Improvement Concept (Value)

• Basic Characteristics

• Satisfiers

• Delighters

• Applying the Kano Model

Module Six: The Second Improvement Concept (Waste)

• Muda

• Mura

• Muri

• The New Wastes

Module Seven: The Third Improvement Concept (Variation)

• Common Cause

• Special Cause

• Tampering

• Structural

Module Eight: The Fourth Improvement Concept (Complexity)

• What is complexity?

• What causes complexity?

• How to Simplify

Module Nine: The Fifth Improvement Concept (Continuous improvement)

• The PDSA Cycle (Plan, Do, Study, Act)

• The DMAIC Method

Module Ten: The Improvement Toolkit

• Gemba walks

• Genchi Genbutsu

• Womack’s Principle

• Kaizen

• A Roadmap for Implementation

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Business Acumen

Module One: Seeing the Big Picture

• Short and Long Term Interactions

• Recognize Growth Opportunities

• Mindfulness of Decisions

• Everything is related

• Case Study

• Module One: Review Questions

Module Two: KPI’s (Key Performance Indicators)

• Decisiveness

• Flexible

• Strong Initiative

• Intuitive

• Case Study

• Module Two: Review Questions

Module Three: Risk Management Strategies

• Continuous Assessment

• Internal and External Factors

• Making Adjustments and Corrections

• Start, Stop, Continue

• Case Study

• Module Three: Review Questions

Module Four: Recognizing Learning Events

• Continuous Learning

• Evaluate Past Decisions

• Problems are Learning Opportunities

• Recognize Your Blind Spots

• Case Study

• Module Four: Review Questions

Module Five: You Need to Know These Answers and More

• What Makes My Company Money?

• What Were Sales Last Year?

• What is our Profit Margin?

• What Were Our Costs?

• Case Study

• Module Five: Review Questions

Module Six: Financial Literacy (I)

• Assets

• Financial Ratios

• Liabilities

• Equity

• Case Study

• Module Six: Review Questions

Module Seven: Financial Literacy (II)

• Income Statement

• Balance Sheet

• Cash Flow Statement

• Read, Read, and Read

• Case Study

• Module Seven: Review Questions

Module Eight: Business Acumen in Management

• Talent Management

• Change Management

• Asset Management

• Organizational Management

• Case Study

• Module Eight: Review Questions

Module Nine: Critical Thinking in Business

• Ask the Right Questions

• Organize the Data

• Evaluate the Information

• Make the Decision

• Case Study

• Module Nine: Review Questions

Module Ten: Key Financial Levers

• Investing in People

• Effective Communication

• Process Improvement

• Goal Alignment

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Business Ethics

Module One: What is Ethics?

• What is Business Ethics?

• 10 Benefits of Managing Ethics

• Case Study

Module Two: Implementing Ethics in the Workplace

• Benefits

• Guidelines

• Roles and Responsibilities

Module Three: Employer / Employee Rights

• Privacy Policies

• Harassment Issues

• Technology

Module Four: Business and Social Responsibilities

• Identifying Types of Responsibilities

• Case Study

• When Social and Business Responsibilities conflict

• Case Study

Module Five: Ethical Decisions

• The Basics

• Balancing Personal and Organizational Ethics

• Common Dilemmas

• Making Ethical Decisions

• Overcoming Obstacles

Module Six: Whistle Blowing

• Criteria and Risk

• The Process

• When You Should "Blow the Whistle"

Module Seven: Managerial Ethics

• Ethical Management

• Identifying the Characteristics

• Ensuring Ethical Behavior

Module Eight: Unethical Behavior

• Recognize and Identify

• Preventing

• Addressing

• Interventions

Module Nine: Ethics in Business (I)

• Organization Basics

• Addressing Needs

• Ethical Principles

Module Ten: Ethics in Business (II)

• Ethical Safeguards

• Developing a Code of Ethics

• Performing an Internal Ethics Audit

• Upholding the Ethics Program

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Team Building for Managers

Module One: What Are The Benefits Of Team Building?

• Better Communication and Conflict Resolution

• Effectiveness

• Motivation

• Camaraderie

• Case Study

• Module One: Review Questions

Module Two: Types of Team Building

• Games

• Activities

• Education

• Social Gatherings

• Case Study

• Module Two: Review Questions

Module Three: Creating Team Chemistry

• Games for Introductions

• Games to Build Camaraderie

• Games for Problem Solving

• Games to Stimulate Interaction

• Case Study

• Module Three: Review Questions

Module Four: Improving Team Strength

• Games to Build Trust

• Games to Motivate

• Games to Build Communication

• Games for Conflict Resolution

• Case Study

• Module Four: Review Questions

Module Five: Engagement and Collaboration Activities

• Activities to Build Camaraderie

• Activities for Idea Sharing

• Activities to Build Trust

• Activities to Stimulate Interaction

• Case Study

• Module Five: Review Questions

Module Six: Building a Great Team Identity

• Activities to Motivate

• Activities to Improve Collaboration

• Activities to Build Communication

• Activities for Conflict Resolution

• Case Study

• Module Six: Review Questions

Module Seven: Social Gathering

• Singing / Karaoke

• Dinner / Pot Lucks

• Physical Activities

• Meetings

• Case Study

• Module Seven: Review Questions

Module Eight: Common Mistakes When Team Building

• Developing Cliques

• Delegating Tasks

• Private vs. Public

• Disjointed Plans of Grandeur

• Case Study

• Module Eight: Review Questions

Module Nine: Formatting a Team Building Plan

• Define the Goal

• Consult Team Members

• Research and Create Structure

• Keep It Fun

• Case Study

• Module Nine: Review Questions

Module Ten: Evaluations and Improvements

• Was The Goal Met?

• Was The Team Building Cohesive?

• Feedback from the team

• Improvements for Next Time?

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Manager Management

Module One: Grooming a New Manager

• Set Specific Goals

• Authority

• Create a Shared Vision

• Learning and Responsibility

• Case Study

• Module One: Review Questions

Module Two: Measuring Performance

• Staying in Budget

• Setting Measurable Objectives

• Skip Level Feedback

• Collaborate on Criteria

• Case Study

• Module Two: Review Questions

Module Three: Motivating Managers

• Provide Needed Resources

• Bonuses and Incentives

• Praise

• Challenge

• Case Study

• Module Three: Review Questions

Module Four: Signs of Poor Management

• Missed Deadlines

• Team Turnover

• Losing Customers

• Little or No Growth

• Case Study

• Module Four: Review Questions

Module Five: Trust Your Team of Managers

• Micromanaging

• Communication

• Reward Initiative

• Trust, but Verify

• Case Study

• Module Five: Review Questions

Module Six: When an Employee Complains about their Manager

• Confidentiality

• Gather Information

• Delegate the Solution

• Follow-up

• Case Study

• Module Six: Review Questions

Module Seven: Coaching and Mentoring (I)

• Writing Performance Reviews

• Provide Feedback

• When to Praise and Criticize

• Open Door policy

• Case Study

• Module Seven: Review Questions

Module Eight: Coaching and Mentoring (II)

• Advice vs. Solutions

• Supportive Environment

• Building Ownership

• 360 Degree Feedback

• Case Study

• Module Eight: Review Questions

Module Nine: When Do You Step In?

• Safety

• Legal Ramifications

• Financial Costs

• Lack of Improvement

• Case Study

• Module Nine: Review Questions

Module Ten: Remember These Basic Qualities

• Express Confidence

• Practice what you preach

• Open Door

• Collaborative Success

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up


Course Outline:



Supervising Others

Module One: Setting Expectations

• Define Requirements

• Identify Opportunities

• Verbal Expectations

• Written Expectations

Module Two: Setting Goals

• Cascading Goals

• The SMART Way

• Helping Others Set Goals

Module Three: Assigning Work

• General Principles

• The Dictatorial Approach

• The Apple-Picking Approach

• The Collaborative Approach

Module Four: Degrees of Delegation

• Level One

• Level Two

• Level Three

Module Five: Implementing Delegation

• Deciding to Delegate

• To Whom Should You Delegate?

• Providing Instructions

• Monitoring Results

• Troubleshooting

Module Six: Providing Feedback

• Characteristics

• Feedback Delivery Tools

• Informal Feedback

• Formal Feedback

Module Seven: Managing Your Time

• The 80/20 Rule

• Prioritizing with the Urgent-Important Matrix

• Productivity Journal

• Routines and Rituals

Module Eight: Resolving Conflict

• Conflict Resolution Process

• Maintaining Fairness

• Seeking Help from Within the Team

• Seeking Help from Outside the Team

Module Nine: Tips for Special Situations

• Being Promoted from within the Team

• Leading a New Team

• Taking on an Established Team

Module Ten: A Survival Guide for the New Supervisor

• Ask the Right Questions

• Go to Gemba

• Continue Learning

Module Eleven: Assignment Review / Wrap Up