With our Administrative Office Procedure workshop, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is a valuable instrument for quick reference and utilization, and highlights the vital connections between the company's vision and its everyday operations.

A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

Course Objectives:

• Organizing a binder
• Developing procedures
• Preparing checklists
• Understanding succession planning
• Collecting the correct tools



Course Outline:


Administrative Office Procedures

Module One:: Why Your Office Needs Administrative Procedures

• Business Continuity

• Succession Planning

• Internal and External Audit Requirements

• Recovery Planning

• Case Study

• Module One: Review Questions

Module Two: Gathering the Right Tools

• Binder

• Section Divider

• Sheet Protectors

• Cover to Cover Binders

• Case Study

• Module Two: Review Questions

Module Three: Identifying Procedures to Include

• Tracking Tasks for Some Days

• Reach Out to Other Employees for Feedback/Ideas

• Write Down Daily Tasks

• Keep Track Using a Spreadsheet

• Case Study

• Module Three: Review Questions

Module Four: Top Five Procedures to Record

• Stay Consistent

• Details

• Bullet Points

• Execute the Procedure

• Case Study

• Module Four: Review Questions

Module Five: What to Include in Your Binder (I)

• Phone Etiquette

• Business Writing

• Effective Time Management

• Creating Meeting Arrangements

• Case Study

• Module Five: Review Questions

Module Six: What to Include in Your Binder (II)

• Policy on Absences

• Breaks

• Salaries

• Benefits

• Case Study

• Module Six: Review Questions

Module Seven: Organizing Your Binder

• Create a Table of Contents

• List Each Section

• List Procedures in that Section

• Keep Binder Updated with any New Changes

• Case Study

• Module Seven: Review Questions

Module Eight: What Not to Include in the Procedure Guide

• Passwords

• Confidential Information

• Secure Location

• Case Study

• Module Eight: Review Questions

Module Nine: Share Office Procedure Guide

• Executive Review

• Inform Office Personnel

• Guide Placement

• Improve and Update

• Case Study

• Module Nine: Review Questions

Module Ten: Successfully Executing the Guide

• Create an Information Seminar

• Remain Consistent

• Communicate Updates/Changes

• Improvements

• Case Study

• Module Ten: Review Questions

Module Eleven: Assignment Review / Wrap Up